5 Important After Sales Services Questions to Ask when Buying a Water Purifier

Buying a water purifier is not enough. To ensure that you receive clean and safe drinking water, it is necessary to follow the right maintenance routine. This is the reason why it is necessary to clarify all your doubts related to the after-sales services before buying a water purifier. KENT, being a renowned name in the water purifier industry, is known for its efficient after-sales services. Whether you need to request product servicing, get maintenance services, or find out about AMC, KENT makes it easy to avail of the after-sales services without any hassles. If you are planning to buy a water purifier from KENT and need information on the after-sales services, the blog will help you out. Read on to find out more about the after-sales services provided by KENT.

How to Register a Service Request?

One of the problems that many people face when it comes to after-sales services, is registering a service request. This is the reason why, KENT provides the following convenient ways to request a service, installation repair, or clarify AMC-related questions.

•     App

For the convenience of customers, KENT has an easy-to-use service app. Customers can download the KENT service app, available for both  Android and iOS phones to place their service requests on the go.

• Helpline Number

You can also give a call on KENT’s helpline number 9278912345, which is available 7 days a week from 8:00 AM to 8:00 PM.

• Email

In addition to using the helpline number and mobile app, you can also request any service by sending an email at service@kent.co.in

How to Check the Warranty and Service?

This is another important piece of information that you need to know before buying a water purifier. All the water purifiers from KENT, come with a warranty period of 1 year from the date of installation. In addition, KENT also provides a free service of 3 years for all the RO water purifiers. During the warranty period, KENT and the authorized service providers replace and repair any part of the water purifiers with faulty material or manufacturing defects. To find out more about the warranty and service, click here.

What do I need to know about the Annual Maintenance Contract?

An annual maintenance contract is a smart way to maintain your water purifier and keep it in good working condition. This is the reason why KENT also provides AMC services on its products. The AMC needs to be renewed before the date of expiry. The rate of the annual contract varies for all the models. In addition, all electrical parts such as the pump, adaptor, UV lamp as well as mechanical parts will be repaired and replaced free of cost. The consumables which have a specific life and depend on the quality of raw water will be charged extra for replacement.

Are Spare Parts Easily Available?

Spare parts are another important factor that you need to consider when buying a water purifier. When it comes to the water purifiers from KENT, it is advisable to avoid buying spare parts from any local stores. You can easily place a service request and the technician will provide the necessary spare parts. To ensure that you are completely sure about the price of the spare parts, we have also uploaded a list of the spare parts with the item code and price.

What are the Charges for a Technician Visit?

The charges for technician visits are also an important factor to consider when buying a water purifier. The technician visit charges vary for the different water purifiers from KENT. To make it convenient for the customers, our website has a complete list of labor charges. In addition to these, if you live on the outskirts of the city, you need to pay additional travel charges for the technician’s visit.

The Bottom Line

Hassle-free after-sales services ensure that your water purifier functions smoothly without any glitches. Asking these essential questions before buying a water purifier can help choose a brand that will give you peace of mind. To find out more about the after-sales services of KENT, click here.