An Eye-Opening Account of How Dr. Mahesh Gupta Built KENT RO Systems Ltd.
“If you dream and dream big, you are bound to succeed”, Dr. Mahesh Gupta
What is the first brand name that comes to your mind when you look for a water purifier? It’s undoubtedly, KENT RO Purifiers. A leading name in the water purifier industry, KENT RO Systems Ltd., was the pioneer in introducing the revolutionary Reverse Osmosis Technology in India. Founded in 1999, Dr. Mahesh Gupta put in a lot of effort and hard work to the brand of water purifiers to all new heights. From a backyard business to a company with a turnover of about 830 crores, Dr. Mahesh Gupta put in a lot of effort to establish KENT as a leading brand.
Early Life
It’s by fluke that Dr. Mahesh Gupta joined the water purifier industry and revolutionized it within a short span of time. Dr. Mahesh Gupta graduated from IIT Kanpur in 1975 and started working with Indian Oil Corporation as an engineer. Dr. Gupta always wanted to do something of his own and planned to work on oil conservation. He also started a small company in his backyard, SS Engineering, which focused on developing products that saved oil.
So, what Led to the Invention of RO Water Purifiers?
The introduction of water purifiers was more of an accident. When on a vacation, both the children of Dr. Gupta suffered from jaundice, all because of unhealthy drinking water. On thorough research, Dr. Gupta found that the UV purifiers, which most people used in those days were not appropriate to remove dissolved impurities in water. This led to a number of research and experiments, after which Dr. Gupta designed an RO purifier at home by importing a membrane and pump from the US. This is how the revolutionary idea of Reverse Osmosis water purifiers was born.
The Roadblocks in the Journey
Impressed by the product, Dr. Gupta decided to design more purifiers using the same RO technology. This was easier said than done. Many people were of the opinion that the purifiers were too expensive. However, some of the people who bought the purifier gave very positive reviews about the product designed by Dr. Gupta. Despite the positive feedback, the first year of operations of KENT was no cakewalk. After the launch of the company, he faced a lot of competition from some of the established brands. Lack of capital and problems with permits are some of the reasons why the journey of KENT RO Systems Ltd., has been slow.
The Spectacular Growth
The company was growing slowly which is the reason why by 2006, Dr. Gupta realized the importance of advertising and marketing the product. Considering the product, they needed a renowned personality, who was also a mother to be the brand ambassador of the company. This is when they decided to rope in Hema Malini for advertising and marketing purposes. Gradually, the entire nation recognized KENT as a renowned brand. This was also the year when KENT earned revenue of ₹ 30 crores.
The Glorious Present
Thanks to the determination and efforts of Dr. Mahesh Gupta, KENT RO has grown across the healthcare industry. Even after achieving immense success, Dr. Gupta still works hard and dreams big. Today, the leading water purifier brand has manufacturing plants in Roorkee, Uttarakhand, and Greater Noida, which was launched recently in a grand ceremony. The water purifiers from KENT also reduce wastage as they use an innovative Save Water Technology that retains more than 50% water as purified. In addition, KENT also provides a range of air purifiers and cooking appliances. To find out more about the journey of Dr. Mahesh Gupta, watch the video.
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This article is really awesome and motivates all the people who have dreams and want to their dream come true.
Hi Archana,
Thank you, for your kind appreciation. Keep reading https://www.kent.co.in/blog/ for more motivation on staying healthy!
The Article is very much motivational to all and Dr Mahesh Gupta sir deserves it for his hard work and continuous try for this level establishment of KENT
But i would like to share you one thing everything is perfect but YOUR SERVICE IS VERY POOR. I am from bangalore city and am using Kent pearl for past 3 years …m am having recently the leakage problem from the machine and am complaining from the date 19th aug to till 24th aug to customer service …. But there is no response and they are giving the service technician person’s number but he is not taking the phone and he is not attending but as per the schedule he supposed to come and attend the problem to fix it.
It is very much disappointing me and like this you can count the number of customers feel which will sure get loss of your sales.
As you know DrMahesh gupta sir made this reputation at high level and because of some of people it will get deteriorate.
It is not a complaint its just to share after I red article of Mahesh gupta sir the man of succes story
If you want me to reply you can reply in my mail but its your wish
Thanks
G.Saravanan
Mr G. Saravanan,
Thank you for your appreciation. We deeply regret the inconvenience caused to you.
Please share your contact details with us at lkathuria@kent.co.in. Our team will get in touch with you.
My request No is 19102105301 ( 21 OCT) to install New RO.
I am still chasing for Technician update but there is no confirmation . I already spoken your help line +91-9582123456
Amazon Order No –> 403-5236566-3757953
Dear Himanshu,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Warm Regards,
Team Kent
Dear Sir,
” DR. MAHESH GUPTA —- PUREWATER MAN of India ” with ” IMPURE SERVICE DEPARTMENT & SPARE PARTS ” —- Sorry to use these words.
I want to draw your attention for Spare Parts of your company as well as Service Engineers Job Profiles, if values our words then read otherwise delete this email with thought of that business in India running with casual behavior and no need to improve. Still, I am going to write with this hope that you will take serious against this information.
Firstly, I am a existing customer of yours who is using KENT Water Purifier and after 2 years I ordered a Membrane which comes with warranty of 3 Months. After 3 Months that particular part which I bought of Rs. 2900 + Service Charge etc. almost Rs. 3200/- not in use. I raised a complaint for the same and customer care officer sent again a service engineer to check what fault is there and where engineer declared that again Membrane is faulty and need to replace it but warranty is not there so that I have pay again approx. amount of Rs. 3000/- again for New Spare Parts. Why membrane is not working on 4 Month after purchasing it. My hard eared money does not matter for company then why should I go forward with your company and I refused to buy new product again. This is what happened with me and I explained.
But now I am going to explain below mentioned point that what I observed in this scenario, please note this is very important
1. Why Service Engineer giving us opened seal product with this reason that store incharge has to note Bar Code of product which is on each product of KENT.
2. Why Service Engineer suggests that do you want product from me or want to buy direct from company.
3. Why Bar Code is not printed on outside of packet.
4. If Bar code is necessity then why Service Engineer is not tearing sealed packet in front of customer.
5. Why KENT Spare parts working till warranty deadline or one week or one month extra. After that buy new product.
OBERVATION :
1. Service Engineer is giving faulty product to us after removing from other customer’s home or damaged product from their ware house / godown / store. With the help of Store Incharge.
2. KENT is reputed brand in the market and do not want existing customer in Future because now this company has achieved many awards. Finally, do not bother about the customer’s feed back or suggestion or compliant.
3. EXAMPLE : If I buy a Handy Cam of Sony with 2 Yrs. warranty, If I buy a Refrigerator of Whirlpool with 5 Yrs. Warranty, If I buy a Mobile of Apple with 1 Yr. Warranty of whole product and AFTER THESE GIVEN WARRANTY OF PRODUCT & ITS SPARE PART STOP FUNCTIONING….THEN NO BODY IN THE WORLD WOULD BUY THESE PRODUCT. If I buy any spare parts of above product and that is not functioning after 1 month or 1 week of finishing warranty and tell me how would be your thinking for that particular brand.
I am writing this email to you with this hope that I trusted on your brand and may be your lower department called service department spoiling your image in the market after giving us USED or FAULTY product to end user. If you do not take consideration on this matter and there is no use of getting lots of awards on your product then I would assume that your company is running just because of selling of SPARE PARTS.
” QUOTE ”
Dr. Mahesh Gupta – Managing Director
Mr. Mahesh Gupta, a first generation entrepreneur, is known worldwide for revolutionizingthe water purification industry in India. He is the Founder-Chairman of Kent RO SystemsLtd., India’s leading water Purifier Company.
In recognition of his contribution to the water purification industry, he is known as the PUREWATER MAN of India.Mr. Gupta has also been conferred upon by an Honorary Doctoratedegree by Sri Sri University Orissa, for his contribution in providing safe and healthy drinkingwater in Rural and Urban areas.
A little known fact about Mr. Gupta is his inclination towards spirituality. He is a disciple of SriSri Ravi Shankar Ji, has been an active member of the Art of Living family. He has alwaysbeen eager to give back something substantial to the humanity.
” UNQUOTE ”
Presently, you are dealing in end number of different types of product and then how should I keep trust on other products that those would work after warranty or If I changed any spare parts of those product in future would that work after warranty or not. I am in dilemma.
Kindly take necessary action against my complaint because other departments of your company spoiling your achievement which you got in your whole life.
Amit Rakheja+919999113463
NEW DELHI, INDIA
Dear Sir,
We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Same Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
I am using Kent Ro for last 3 years, the machine frequently goes out of order. This time again my machine is not working since lockdown was started. Last week onwards, technician has visited 3 times but problem not solved. Kent Technician Jagdish Rana also misbehaved. This is not acceptable and henceforth I will never buy and recommend any Kent Product to anybody. Kent should also check their record how much money we have wasted on repairs.
Dear Customer, We are sorry for the unpleasant experience you had.Please provide your registered contact number, machine serial number and complete address details at onlinecare@kent.co.in Alternatively, you may also call us at +91-9278912345.Regards, Team Kent
Dear Customer,
We are sorry for the unpleasant experience you had.Please provide your registered contact number, machine serial number and complete address details at onlinecare@kent.co.in Alternatively, you may also call us at +91-9278912345.
Regards, Team Kent
Same Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
Dr. Mahesh Gupta is a pucca businessman with no ethics. He is a “Dilliwala” whom you cant trust with your money. “Dilliwalas” are infamous for smooth talking and taking away your money with false promises.
Selling machines with an overdose of advertisment and marketing gimmicks. The machine is very poorly built. I am surprised how an IITian sells this machine and calls it world class. He should be ashamed to call himself an IITian in the first place. There has been no major upgrade to this machine and they look like “jugaad” and work like “jugaad”. The parts are horribly laid out in the chamber with the controller board very inaccessible. Now the catch….. The parts are deliberately built weak so that they fail in one year so that the customer has to spend more than Rs 5000.00 per year to buy AMC and keep it in running condition. During service most of the technicians disconnect the smaller filters (like polishing and ultra filters) in the machine and the customer hardly notices it as they dont have to replace under AMC parts and thereby save money.
The customer grievance redressal mechanism is horrible. A customer cant reach any senior manager of the company. They have deliberately done this to avoid coming in contact with infuriated customers. A customer can only reach a call centre executive and no further. The managers always hide behind their computers.
I have been buying water for the last 2 months during lockdown as the technician expressed his inability to service in the month of April. Then the phone numbers became invalid. All office numbers of NC Sales & Service are invalid. AMC has been paid in November. I have been repeatedly calling the customer helpline number for service but to no avail. Everyday I am assured of a call from the senior. The monsoon has arrived but a call from the senior executive is still awaited. DOnt know what the service people are busy doing. “Maheshji wake up”…your customer service department is not working and you are paying them salaries. Stop their salaries if they cant keep customers happy.
A most dissatisfying experience. If this is what we get in the name of “Make in India” then we are better off importing products from China. Atleast they are cheaper.
Dear Customer,
We sincerely regret the inconvenience faced by you. Please share your contact details at onlinecare@kent.co.in so that we may resolve it at the earliest. Alternatively, you may also call us at +91-9278912345.
Regards,
Team Kent
ame Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
Respected Dr. Mahesh Gupta,
You are a qualified IITan. The attitude and behevior your company is practicing is unworthy and not at par with your quality. Do you think once I have sold a product with an advertisement by silver screen personality and money enter in pocket I am successful. It is a shame. Again as I come to know from the aforesaid persons you are a follower of Rabishankar ji it is more shameful. After purchasing a RO Machine No. KR-1805000930 and exhausting the warranty period when I faced problem, I called your Co. through App for service and AMC you sent a chit Company Name Sun Service who took Rs. 13,000/= for providing AMC for 3 years. Now. having facing acute problem I called them but with mute result or always busy for another call. You can not avoid the responsibility as your co. sent the person and the company. I also booked through your App to your company on 16.06.2020. Your company sent me a fake name ‘Vivanya Electronics’ without address or phone no. Now I want to know what is this? I want immediate remedy from you without any solace.
Dear Customer,
We regret that you are facing issues.Your case id is 200701-07471. Our team will update on this concern.
Regards,
Team Kent
Team
Unethical practices, mis selling, improfessional behaviour of technicians have been observed by me several times.I can understand that the service centres of Kent are outsoured agencies but the ownership of providing a good service lies with Kent. If Kent or Team feels that they will not be able to provide a good quality of service, they should inform the customer upfront at the time of buying the product.
Regards
Jaikumar
Dear Customer,
We sincerely regret the inconvenience faced by you. Please share your contact details at onlinecare@kent.co.in so that we may assist you. Alternatively, you may also call us at +91-9278912345.
Regards,
Team Kent
Hi – We have paid Rs 7,500 for a Yearly AMC for Kent Water Purifier and following up on this service request with case id is 200602-03215 against serial number KR1702002646 since 02 June 2020 for General Service…there has been no visit or responses after calling and sending emails multiple times…this is pathetic and unprofessional! This is frustrating and disappointing !
Dear Customer,
We regret that you are facing issues.Your case id is 200701-07683. Our team will update on this concern.
Regards,
Team Kent
ame Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
Looks like my comments have been removed as soon as I posted them. This is unprofessional to remove the comments without a resolution…I’m reposting the comments again.
Hi – We have paid Rs 7,500 for a Yearly AMC for Kent Water Purifier and following up on this service request with case id is 200602-03215 against serial number KR1702002646 since 02 June 2020 for General Service…there has been no visit or responses after calling and sending emails multiple times…this is pathetic and unprofessional! This is frustrating and disappointing !
Dear Customer,
We regret that you are facing issues.Your case id is 200701-07683. Our team will update on this concern.
Regards,
Team Kent
Hi – We have been following up continuously from last 1 month and there has been no response and have also taken this in Instagram and no response there as well.
service request with case id is 200602-03215 ==> Raised on 02nd June 2020
service request with case id is 200701-07683 ==> Raised on 01st July 2020
This is highly pathetic and unprofessional and will be careful before buying any product and also will advise people against, with this frustrating experience.
Dear Customer,
Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Respected Dr Mahesh Gupta,
Sir,
You have built an institution, which looks good and colourful from outside when the matter of selling of products come. The service back up is abysymmaly poor and unless you correct the same, whatever you created will go in vain within a short period. Among all the dissatisfied customers, i am one among them becuase of poor service response. Your organisation standard says that within 24 hours the service representative will visit. My request no. 201205-00868 registered on 5th Dec’20 and till now no one turned up. I have made few dozens of calls in last few days. This is a water purifier and bought just a month ago and still under warranty.
Dear Customer,
We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
ame Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
Dr Mahesh Guptaji,
During previous service, the service engineer has installed the candle reverse. this i came to know during this service.
the candle and AMC charges are extremely high. NOW all the ORIGINAL KENT accessories like Filter, sediment , candle etc are available in AMAZON. i have confirmed the it from AMAZON and the several sellers directly. i want to buy from AMAZON, i requested the KENT service center people to fix it by taking service charges. they are bluntly refusing.
please arrange to fix this issue.
regards
Dr Ashok Kumar
Addl., Chief Health director
JR Hospital MUMBAI
Dear Customer,
we are sorry for your disappointment. This is something we’d never want you to feel about us. Please share your contact number details at onlinecare@kent.co.in so that we can quickly resolve it. Alternatively, you may also call us at +91-9278912345.
Regards,
Team Kent
Dear Customer,
We have been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance.
Regards,
Team Kent
Dear Mr. Mahesh Gupta
I am writing this with a regret, a regret for buying your product, a regret for going for a company whose customer service is a big ZERO. I had complaint against your service department and I escalated it to the top service managers of your company. Instead of sorting out the problem, they denied to provide service to me. Now whenever I request for a service they cancel it.
Wow, what a great team you have Mr. Mahesh Gupta. Kudos to you and your team for providing such unprofessional service to customer.
If this message is read by some responsible person of KENT, take care of prestige of your organization and take some action on my complaint.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in. Alternatively, you can contact us at +91-9278912345.Regards, Team Kent
Regards,
Team Kent
ame Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
Hi Team,
As per the Order ID OD121180028674974000 on Flipkart, Kent Ace Lite 8 L RO installation has been done against the Request id: 210306-06406 by the Agent Palash.
Here I would like to register a complain that in this installation, the Pre-filter has been overly charged of Rs.1200 though same filter is available on Amazon of Rs. 663+110. As I blindly believe in your esteemed organization member and did not given a second thought to check online once , so now I feel like cheated and would like to get refund my money back.
When I called customer care, the agent replied that the product need to be bought it only from Kent otherwise my Kent RO warranty will not be effected even if I buy the same original product from Amozon and Flipkart, then why Kent providing warranty when the product is bought from Flipkart? Its a big trap and Kent is over charging unreasonably , leaving the customer to loose trust in Kent.
If you really care about your customer, do reply with good resolution.
Dear Customer,
we are sorry for the unpleasant experience you had. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Dear Customer,
We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Dear Directors,
I had purchased Kent RO pearl model water purifier several years back. While the purchase was smooth, the service component has become a pain.
Just after the first couple of years, the machine started incurring expense of about INR 12000 per year on account of replacing spare part and consumables. It is a recurring expense that had to be borne by me every year. I complained this to the service agency several times, but they always insist that filters need to be changed every 3 months. The service centre always wants the customers to reel under the pressure of replacing consumable filters, so that they can sell their AMC at exorbitant prices, which is about 50% of the new product cost. The consumable products supplied by Kent service centre are always priced heavily and are of INFERIOR QUALITY. I got my water level checked by independent agencies to find that the quality of water supplied to my home is of quite good quality, with a TDS level of around just 40.
Just for reference, I spent more than 6000 in a single bill in Nov 2020. But again in later march, the water pressure started dipping and water stopped completely, a couple of days go. A placed a complaint with Kent service centre. I was again asked to pay a charge of over 2000 for some replacements. I was frustrated. I asked the service technician to clean the filters, as I cannot the spendings on the Kent product. However, the service person kept insisting to get the parts replaced and take AMC from him, which I refused. I anyway had to pay the service engineer, a service charge of INR 300. Bills attached for your reference. I however did not share the satisfaction OTP, as I was not satisfied by the service. To my utter shock, I received a sms sometime later that my service request has been completed to my satisfaction. This highlights the levels to which Kent can stoop to cheat its costumers.
I am disposing off your inferior product and trying to save myself from malacious practices. Kent just seems to earn money by cheating its customers.
Thanks and Regards,
Gobind Agarwal.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in. Alternatively, you can contact us at +91-9278912345.Regards, Team Kent
Regards,
Team Kent
Same Problem here.
I want to throw MY RO into heap.
Very poor service
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn money from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
Worst Service. Technician always tries to loot people. Demand more price.
One of dealer says the boy who goes to check RO he wnats to get extra money. This is his natural habbit.
I always recomment people not to buy KENT RO.
When I talked to Area Service Manager that I want to buy product from KENT as he is demanding more money, only technician should install it because my product is under warranty. Area service manager replies if you buy a product from KENT then How the dealer will earn monry from customer.
Really disappointing.
Dear Customer,
We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at onlinecare@kent.co.in so that so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345.
Regards,
Team Kent
ATTENTION DR MAHESH GUPTA The Chairman and Managing Director
My below produced mail to Kent Service Department and sales is self explanatory. 3 visits from Patil Enterprises , Pune, but no solution. They claimed that machine and all Tubes are ok display is damaged. Today came with so called new display which was clearly observed as reconditioned. I have kept photos of it the display could not show even blank light.
I believe that in this model the Display indicates the condition of RO and other tubes. Then if one plays with the Display please itself, please tell me how to know that you are getting pure water.
While taking AMC for Rs 6500 on 7.7.2020 I was told by your authorized Representative that the AMC is as good as with KENT and with trust I gave the cheque.
After bringing all this to notice of KENT no one bothers except sending SMSs giving complaint no all computer generated.
Before I bring up my tortures before Social media for others to know the CARELESS WORKING of KENT and that too with Senior Citizens and playing with there health, I request that some SENIOR PERSON at KENT look into it and try to contact me for details on Mb 9324506419
Expecting prompt action
Ashok Khadpe (Mb 9324506419 )
Bad Experience of KENT PRIME PLUS.
My email to KENT service dept and sales department dated 11.6.2021 reading as follows.
To,
1. General Manager
Kent RO System Ltd
2. General Manager With a request to take up with your Vendor
Vijay sales
Sub : Unsatisfactory Service for Kent Primet
With respect to above please note the following in detail before you reply to my mail.
1. In April 2019 I purchased several items from Vijay sales being their regular customer in Mumbai for my new house in Pune. Based on their recommendations purchased KENT Primet vide invoice 222-S-SI 262 dated 4.4.2019. The purifier was under 1 year warranty. Considering reputation of KENT, I was under impression that machine would not give any working problem for a year.
2. In March 2020, machine displayed high level TDS signal. But unfortunately due to Pandemic, Local authorities regulations of Lock down our Society restrictions, could not call technician till 7.7.2020. I had contacted Kent requesting to extend warranty period. Technician from Patil Enterprises visited and on inspection told that all cylinders need replacement and charged
Rs 6500 as cost of cylinders and AMC for 1 year. I was insisting to pay in favor of KENT but was told that even payment for Patil Enterprises will mean as AMC with KENT. Please note Filtered water consumption is by only 2 senior citizens in Family
3.Since 7.7.2020 till date I had to call Technician on 3 occasions for High level TDS signal displayed by Machine. That to waiting for more than a month every time as in Societ,y Technician visits were restricted due to positive patients in and around Society. Most important is Though my AMC is upto 6.7.2021, first query by Technician in March 2021 as well as today was whether I intend to renew AMC since prices are increasing shortly. I during my 73 years of life heard too many such offers for all AMCs issues and never found any increase.
4. Today, before the visit of Technician, I talked to Mr Patil of Patil Enterprise who promised to send me a Senior and experienced Technician Mr Nitin. When Technician came at 1.50 PM I explained him of repeated displays of High Level TDS and showed photos taken since January 2021 and requested to replace the cylinders during Waranty since my experience showed the life nearly one year only as stated above. But after telling I do not intend to renew AMC without talk to KENT company, he replaced only one cylinder and fitted the machine. On start, it showed very low TDS and after readjustment said it is ok. I insisted that he inspect it for few minutes he said he cannot as have other works. With trust, I made mistake of giving him code received. He suggested if problem I may call him.
But immediately after he left, signal of high level TDS was displayed before storage tank was filled. But Nitin for last 2 hours not taking my phone. I contacted Mr Patil who also since last 1 hour driving. I have sent photos of Display to Patil and TDS reading of 115
Please therefore advise me if KENT can solve this problem permanently and some senior from KENT would talk to me.
If not, considering Purifier an important health related item, our age, I will discard it and Go for some other Make.
Ashok Khadpe ( Mb 9324506419 )
C.c Vijay sales is requested to intervene with KENT your Vendor
Attached proofs of display and other papers including AMC
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Dear Customer,
We sincerely regret for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Dear Customer,
We have been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance.
Regards,
Team Kent
Respected Sir,
I had yesterday purchased subject cite soap dispenser i.e. as per copy of Invoice attached herewith.
In line to above I also received one set of wall mounting fixers inside of said packing.
But this is regret to inform you that during use of the same it was destroyed by me wrongly.
So I most humbly request you to have me the same once again please.
IN LINE TO ABOVE APPELATE AUTHORITIES ARE ALSO HUMBLY REQUESTED TO INTERVENE IN THE MATTER AS I FAILED TO GET THE APPROPRIATE RESPONSE FROM SERVICE CENTER PLEASE.
WITH REGARDS
SS JOHAR (Mobile No. 9816102270)
Dear Customer,
We regret that you are facing issues. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Dear Sir/Madam,
I’m Dr. V. Ravi Kiran writing this email after a series of unsuccessful deliberations with both the KENT technicians (Rayalaseema Enterprises, Tiruapti, AP) and customer support team. First of all, I would like to start with narrating the issue so that it will become a reference for future discussions.
1. With reference to the case id:220319-07774 registered on 19-March-2022 by me, I could listen to a non-continuous beep sound from my Kent ACE Mineral RO System (krl809022530). A KENT technician visited on 21-March, 2022 and clarified that beep was an indication of filter change. The RO system may be used for a maximum of about 10 days. As rightly pointed out by him, my RO system started malfunctioning with a continuous beep after 10 days.
2. Subsequent to this, I raised a service request (case id: 220407-07456) on 07-Apr-2022 for filter change. A KENT technician visited my home on 09-Apr-2022 and changed all the three filters along with other filters which cost rupees 4500. The technician did not close the ticket immediately because the output from the KENT system was still not satisfactory with TDS between 250-350. He suggested running the system and emptying three tanks of water to get the required TDS. While I was on this job, on the same (day) evening I received a call from the GM Rayalaseema Agencies asking for OTP. I told him the technician suggested not to close the ticket now. However, he convinced me by saying, the technician is not available on the phone to him. The moment I told the OTP he closed the ticket without resolving my concern.
3. I raised another service request (case id: 220411-08328) on 11-Apr-2022 which is still open and unfinished. A KENT service person visited my home on 12-Apr-2022 and said TDS is still high mainly due to high TDS in raw water.
Subsequent to this, I consulted the customer support team, which tried their best to resolve the issue but they could not do it. During my latest discussion with KENT support team member Mr. Vikas this morning, I was assured resolution of the issue by 06 pm today (13-Apr-2022). But sorry to say, the issue is still not resolved.
I sincerely request the customer support of KENT to do the needful by fulfilling either of the following,
1. please raise a refund request for Rs. 4500/- which I had paid to KENT upon filter replacement.
(or)
2. Make necessary arrangements to resume my RO system so that the range of TDS falls between 50-150 (recommended value for drinking water).
Hope this email will be received in a positive note and steps will be taken to fulfil any one of the requests ie., either refund or resume the RO system to working condition.
Thanks and regards,
Ravi Kiran
9704582263
Hi Ravi, we have shared the same with our concerned team. We will contact you soon. Regards, Team Kent
I am GD Chhatri mobile number 9438914504
Once complained to RO Cantt, but still no solution.
A technician came for servicing the system and said that your RO membrane system is duplicate,
Meaning the technician who had done the servicing before this, put a duplicate,
So I request please provide me new RO membrane on FOC basis.
My complaint number: 221011/08891
Hi GD Chhatri, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Dear team,
Willing to buy your product Maxx Alkaline unit, I had called Kent sales number and they had put me on to Aqua Services based on my pin code-560098. Two guys named Arun Kumar and Vishwanath came to my house for water checking and they have taken the order with a full amount of 10000rs on 31st October 2022.
Post that day they have never contacted me, and I have made more than 100 calls to all their numbers.
Vishwanath (9632729494) and Arun Kumar (7760442500) were the two people who came to my home and collected the money.
Couple of days later a person named Nagaraj (7411895024) from Aqua Services called me and said they don’t have the product, but an alternative can be arranged which will work similar to Kent Maxx Alkaline. Perhaps I had denied this request and hence he never called me again. Later i understood that Arun Kumar has run away with customer money.
What does this mean?
I have tried calling Kent Service Centre at least 100 times and the only thing i got to hear is that their RM is going to call me, and my refund will be initiated with in 24 hours. It’s been 12 days that i have not received any communication to my emails or resolution to my issue.
It is between Kent and Sales agency to settle, and customer should not be impacted like this. I am travelling more than 7 KM’s for fetching the portable drinking water. It’s such a shame that i have been impacted like this while getting involved with Kent.
Finally, nothing has happened. I am just one step away from initiating legal action because it’s a matter of customer prosperity which was not upheld.
All my conversation with Kent is recorded and I am still unable to get a resolution.
It is Kent’s duty to settle this matter immediately because you are the one who had put me on to Aqua Services.
Even today I spoke to one of the service supervisors named Vijay and he is again redirecting me to you guys since it is not his duty it seems. Imagine my frustration, after explaining him for 20 minutes this is the answer i have got it.
Regards,
Arun
Hi Arun, we deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details. You may also send your details to onlinecare@kent.co.in or call us at +91-9278912345 Regards, Team Kent
worst service i ever faced in my life
Hi prashanta, we sincerely regret the inconvenience faced by you. Please share your details at onlinecare@kent.co.in or call us at +91-9278912345, so that we can quickly resolve it. Regards, Team Kent
Dear sir
My name is nishad i need to put one complint againt kuwait customer care Mr .paul regarding our service conversarion Mr paul is talking very bad he is calling my father and mother i dont understand y he speak like this becase my father is dead i feel very bad also pls take nessesery action againt him
my contact number .51069488
Hi Nishad, Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.
Mr Mahesh Gupta- pls don’t play with customer by giving fake product as all your serviceman are completely ethical and complete worst service.
I HAVE Taken Kent MAXX Product at Mumbai…
It is not even one year I have completed whereas we have faced more than 15-20 complaint for the product.
Service man from Dealer M/Ganesh Enterprises are coming to us and are demanding the Money for the functional issue for the product and duplicate parts are being attached in every visit for which is under warranty.
Extremely worst service and unethical company.
Request Number- 230810-09576 is assigned to SUNIL YADAV-01161270067 Engineer will visit on 11/08/2023 tentatively at 03:00 PM.
Your request 230806-00307 is assigned to RAMCHANDRA YADAV-8425062420 Engineer will visit on 08/08/2023 tentatively at 04:00 PM.
KENT IS COMPLETELY FAKE COMPANY AND FAKE PRODUCT.
Hi we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent