An Eye-Opening Account of How Dr. Mahesh Gupta Built KENT RO Systems Ltd.

The Article is very much motivational to all and Dr Mahesh Gupta sir deserves it for his hard work and continuous try for this level establishment of KENT
But i would like to share you one thing everything is perfect but YOUR SERVICE IS VERY POOR. I am from bangalore city and am using Kent pearl for past 3 years …m am having recently the leakage problem from the machine and am complaining from the date 19th aug to till 24th aug to customer service …. But there is no response and they are giving the service technician person’s number but he is not taking the phone and he is not attending but as per the schedule he supposed to come and attend the problem to fix it.

It is very much disappointing me and like this you can count the number of customers feel which will sure get loss of your sales.

As you know DrMahesh gupta sir made this reputation at high level and because of some of people it will get deteriorate.

It is not a complaint its just to share after I red article of Mahesh gupta sir the man of succes story

If you want me to reply you can reply in my mail but its your wish
Thanks
G.Saravanan

Dear Sir,
”  DR. MAHESH GUPTA  —- PUREWATER MAN of India  ”  with     ”  IMPURE SERVICE DEPARTMENT  &  SPARE  PARTS ”     —-  Sorry to use these words.

I want to draw your attention for Spare Parts of your company as well as Service Engineers Job Profiles, if values our words then read otherwise delete this email with thought of that business in India running with casual behavior and no need to improve.   Still, I am going to write with this hope that you will take serious against this information.
Firstly, I am a existing customer of yours who is using KENT Water Purifier and after 2 years I ordered a Membrane which comes with warranty of  3 Months.   After 3 Months that particular part which I bought of Rs. 2900 + Service Charge etc.  almost Rs. 3200/- not in use.    I raised a complaint for the same and customer care officer sent again a service engineer to check what fault is there and where engineer declared that again Membrane is faulty and need to replace it but warranty is not there so that I have pay again approx. amount of Rs. 3000/- again for New Spare Parts.   Why membrane is not working on 4 Month after purchasing it.    My hard eared money does not matter for company then why should I go forward with your company and I refused to buy new product again.   This is what happened with me and I explained.
But now I am going to explain below mentioned point that what I observed in this scenario, please note this is very important
1.      Why Service Engineer giving us opened seal product with this reason that store incharge has to note Bar Code of product which is on each product of KENT.
2.      Why Service Engineer suggests that do you want product from me or want to buy direct from company.
3.      Why Bar Code is not printed on outside of packet.
4.      If Bar code is necessity then why Service Engineer is not tearing sealed packet in front of customer.
5.      Why KENT Spare parts working till warranty deadline or one week or one month extra.  After that buy new product. 
OBERVATION :
1.    Service Engineer is giving faulty product to us after removing from other customer’s home or damaged product from their ware house / godown / store.    With the help of Store Incharge.
2.     KENT is reputed brand in the market and do not want existing customer in Future because now this company has achieved many awards.   Finally, do not bother about the customer’s feed back or suggestion or compliant.   
3.    EXAMPLE :    If I buy a Handy Cam of Sony with 2 Yrs. warranty,  If I buy a Refrigerator of Whirlpool with 5 Yrs. Warranty,   If I buy a Mobile of Apple with 1 Yr. Warranty of whole product and  AFTER THESE GIVEN WARRANTY OF PRODUCT & ITS SPARE PART STOP FUNCTIONING….THEN NO BODY IN THE WORLD WOULD BUY THESE PRODUCT.       If I buy any spare parts of above product and that is not functioning after  1 month  or   1 week of finishing warranty and tell me how would be your thinking for that particular brand.
I am writing this email to you with this hope that I trusted on your brand and may be your lower department called service department spoiling your image in the market after giving us USED or FAULTY product to end user.    If you do not take consideration on this matter and there is no use of getting lots of awards on your product then I would assume that your company is running just because of selling of SPARE PARTS. 
” QUOTE ”
Dr. Mahesh Gupta – Managing Director

Mr. Mahesh Gupta, a first generation entrepreneur, is known worldwide for revolutionizingthe water purification industry in India. He is the Founder-Chairman of Kent RO SystemsLtd., India’s leading water Purifier Company.   
In recognition of his contribution to the water purification industry, he is known as the PUREWATER MAN of India.Mr. Gupta has also been conferred upon by an Honorary Doctoratedegree by Sri Sri University Orissa, for his contribution in providing safe and healthy drinkingwater in Rural and Urban areas.   

A little known fact about Mr. Gupta is his inclination towards spirituality. He is a disciple of SriSri Ravi Shankar Ji, has been an active member of the Art of Living family. He has alwaysbeen eager to give back something substantial to the humanity.
”  UNQUOTE ”
Presently, you are dealing in end number of different types of product and then how should I keep trust on other products that those would work after warranty or If I changed any spare parts of those product in future would that work after warranty or not.   I am in dilemma.  
Kindly take necessary action against my complaint because other departments of your company spoiling your achievement which you got in your whole life. 
   Amit Rakheja+919999113463
NEW  DELHI, INDIA

Dear Mr. Mahesh Gupta
I am writing this with a regret, a regret for buying your product, a regret for going for a company whose customer service is a big ZERO. I had complaint against your service department and I escalated it to the top service managers of your company. Instead of sorting out the problem, they denied to provide service to me. Now whenever I request for a service they cancel it.
Wow, what a great team you have Mr. Mahesh Gupta. Kudos to you and your team for providing such unprofessional service to customer.
If this message is read by some responsible person of KENT, take care of prestige of your organization and take some action on my complaint.

Dear Sir/Madam,

I’m Dr. V. Ravi Kiran writing this email after a series of unsuccessful deliberations with both the KENT technicians (Rayalaseema Enterprises, Tiruapti, AP) and customer support team. First of all, I would like to start with narrating the issue so that it will become a reference for future discussions.

1. With reference to the case id:220319-07774 registered on 19-March-2022 by me, I could listen to a non-continuous beep sound from my Kent ACE Mineral RO System (krl809022530). A KENT technician visited on 21-March, 2022 and clarified that beep was an indication of filter change. The RO system may be used for a maximum of about 10 days. As rightly pointed out by him, my RO system started malfunctioning with a continuous beep after 10 days.

2. Subsequent to this, I raised a service request (case id: 220407-07456) on 07-Apr-2022 for filter change. A KENT technician visited my home on 09-Apr-2022 and changed all the three filters along with other filters which cost rupees 4500. The technician did not close the ticket immediately because the output from the KENT system was still not satisfactory with TDS between 250-350. He suggested running the system and emptying three tanks of water to get the required TDS. While I was on this job, on the same (day) evening I received a call from the GM Rayalaseema Agencies asking for OTP. I told him the technician suggested not to close the ticket now. However, he convinced me by saying, the technician is not available on the phone to him. The moment I told the OTP he closed the ticket without resolving my concern.

3. I raised another service request (case id: 220411-08328) on 11-Apr-2022 which is still open and unfinished. A KENT service person visited my home on 12-Apr-2022 and said TDS is still high mainly due to high TDS in raw water.

Subsequent to this, I consulted the customer support team, which tried their best to resolve the issue but they could not do it. During my latest discussion with KENT support team member Mr. Vikas this morning, I was assured resolution of the issue by 06 pm today (13-Apr-2022). But sorry to say, the issue is still not resolved.

I sincerely request the customer support of KENT to do the needful by fulfilling either of the following,
1. please raise a refund request for Rs. 4500/- which I had paid to KENT upon filter replacement.
(or)
2. Make necessary arrangements to resume my RO system so that the range of TDS falls between 50-150 (recommended value for drinking water).

Hope this email will be received in a positive note and steps will be taken to fulfil any one of the requests ie., either refund or resume the RO system to working condition.

Thanks and regards,
Ravi Kiran
9704582263

Dear team,

Willing to buy your product Maxx Alkaline unit, I had called Kent sales number and they had put me on to Aqua Services based on my pin code-560098. Two guys named Arun Kumar and Vishwanath came to my house for water checking and they have taken the order with a full amount of 10000rs on 31st October 2022.

Post that day they have never contacted me, and I have made more than 100 calls to all their numbers.

Vishwanath (9632729494) and Arun Kumar (7760442500) were the two people who came to my home and collected the money.

Couple of days later a person named Nagaraj (7411895024) from Aqua Services called me and said they don’t have the product, but an alternative can be arranged which will work similar to Kent Maxx Alkaline. Perhaps I had denied this request and hence he never called me again. Later i understood that Arun Kumar has run away with customer money.

What does this mean?

I have tried calling Kent Service Centre at least 100 times and the only thing i got to hear is that their RM is going to call me, and my refund will be initiated with in 24 hours. It’s been 12 days that i have not received any communication to my emails or resolution to my issue.

It is between Kent and Sales agency to settle, and customer should not be impacted like this. I am travelling more than 7 KM’s for fetching the portable drinking water. It’s such a shame that i have been impacted like this while getting involved with Kent.

Finally, nothing has happened. I am just one step away from initiating legal action because it’s a matter of customer prosperity which was not upheld.

All my conversation with Kent is recorded and I am still unable to get a resolution.

It is Kent’s duty to settle this matter immediately because you are the one who had put me on to Aqua Services.

Even today I spoke to one of the service supervisors named Vijay and he is again redirecting me to you guys since it is not his duty it seems. Imagine my frustration, after explaining him for 20 minutes this is the answer i have got it.

Regards,
Arun

Dear sir
My name is nishad i need to put one complint againt kuwait customer care Mr .paul regarding our service conversarion Mr paul is talking very bad he is calling my father and mother i dont understand y he speak like this becase my father is dead i feel very bad also pls take nessesery action againt him
my contact number .51069488